Terms & Conditions
Revised on 10/9/2025
Nature of Work. Trusted Roofing Co. (“Trusted Roofing”) shall furnish the labor and material to perform the work described herein or in the referenced contract documents. Trusted Roofing does not provide design, engineering, consulting or architectural services. It is the Owner’s responsibility to retain a licensed architect or engineer to determine proper design and code compliance, including a determination as to whether and what type of a vapor or air retarder is needed. If plans, specifications or other design documents have been furnished to Trusted Roofing, Customer warrants that they are sufficient and conform to all applicable laws and building codes. Trusted Roofing is not responsible for any loss, damage or expense due to defects in plans or specifications or building code violations unless such damage results from a deviation by Trusted Roofing from what is specified. Trusted Roofing is not responsible for condensation, moisture migration from the building interior, roof deck or other building components, location or size of roof drains, adequacy of drainage, overflow drains, leakage through drains, ponding on the roof, structural conditions or the properties of the roof deck or substrate on which Trusted Roofing’s roofing work is installed. Trusted Roofing’s proposal and contract price is not subject to prevailing wage laws, unless specified in the scope of work.
Deck. Customer warrants that the deck and structures on which Trusted Roofing is to work are in sound condition and capable of withstanding roof construction, equipment and operations. Trusted Roofing’s commencement of roof installation indicates only that Trusted Roofing has visually inspected the surface of the roof deck for visible defects. Trusted Roofing is not responsible for the structural sufficiency, quality of construction (including compliance with FMG criteria), undulations, fastening or moisture content of the roof deck or other trades’ work or design. Trusted Roofing is not responsible to test or assess moisture content of the deck or substrate.
Asbestos and Toxic Materials. This proposal is based on Trusted Roofing’s not coming into contact with asbestos-containing or toxic materials (“ACM”). Trusted Roofing is not responsible for expenses, claims or damages arising out of the presence, disturbance or removal of ACM. Trusted Roofing shall be compensated for additional expenses resulting from the presence of ACM. Customer agrees to indemnify Trusted Roofing from and against any liability, damages, losses, claims, demands or citations arising out of the presence of ACM.
Payment and Taxes. Unless stated otherwise in writing, Customer shall pay a 25% down payment due upon execution of the contract. The balance of the contract price plus any additional charges for changed or extra work shall be due within 30 days of the invoice date. If completion of the Work extends beyond one month, Customer shall make monthly progress payments to Trusted Roofing due within 30 days of the invoice date for the value of Work performed during the preceding month, plus the value of materials suitably stored for the project. All payments made by credit card will be assessed a 2% Fee. All sums not paid when due shall earn interest at the rate of 1% per month. Trusted Roofing shall be entitled to recover from Customer all costs of collection incurred by Trusted Roofing, including attorney’s fees, resulting from Customer’s failure to make proper payment when due. Trusted Roofing’s entitlement to payment is not dependent upon criteria promulgated by Factory Mutual Global, including wind uplift testing. In accordance with applicable tax laws, Trusted Roofing will calculate and add the appropriate sales tax to each invoice, and Customer shall be responsible for payment of the same. Customer shall be responsible to pay applicable taxes for material that Trusted Roofing purchases for use on this project. If Customer has a tax-exempt status and desire to receive a sales tax credit, Customer must send Trusted Roofing a copy of the tax exemption certification at the time of contract award, and before Customer has purchased any materials for use on the project.
Right to Stop Work. The failure of Customer to make proper payment to Trusted Roofing when due shall, in addition to all other rights, constitute a material breach of contract and shall entitle Trusted Roofing, at its discretion, to suspend all work and shipments, including furnishing warranty, until full payment is made. The time period in which Trusted Roofing shall perform the work shall be extended for a period equal to the period during which the Work was suspended, and the contract sum to be paid Trusted Roofing shall be increased by the amount of Trusted Roofing’s reasonable costs of shut-down, delay and start-up.
Insurance. Trusted Roofing shall carry worker’s compensation, automobile and commercial general liability insurance. Trusted Roofing will furnish a Certificate of Insurance upon request. Trusted Roofing’s proposal and contract price is based on Trusted Roofing’s existing insurance limits and endorsements. If Customer requests additional insurance coverage or endorsements, additional premiums may be added to the contract price. Any additional insurance coverage or endorsements are subject to Trusted Roofing’s insurance carrier’s review and underwriting approval. Customer shall purchase and maintain builder’s risk and property insurance, including labor and materials furnished by Trusted Roofing, covering fire, extended coverage, malicious mischief, vandalism and theft on the premises to protect against loss or damage to material and partially completed work until the job is completed and accepted. Moneys owed to Trusted Roofing shall not be withheld by reason of any damage or claim against Trusted Roofing covered by liability, property or builder’s risk insurance.
Additional Insured. If Customer requires and Trusted Roofing agrees to make Customer or others additional insureds on Trusted Roofing’s liability insurance policy, Customer and Trusted Roofing agree that the naming of Customer or others as additional insureds is intended to apply to claims made against the additional insured to the extent the claim is due to the negligence of Trusted Roofing and is not intended to make Trusted Roofing’s insurer liable for claims that are due to the fault of the additional insured.
Interior Protection. Customer acknowledges that re-roofing of an existing building may cause disturbance, dust, debris or fireproofing to fall into the interior. Customer agrees to remove or protect property directly below the roof in order to minimize potential interior damage. Trusted Roofing shall not be responsible for disturbance, detachment of fireproofing or other materials from the underside of the deck, damage, clean up or loss to interior property that Customer did not remove or protect prior to commencement of roofing operations. Customer shall notify tenants of re-roofing and the need to provide protection underneath areas being re-roofed. Customer agrees to hold Trusted Roofing harmless from claims of tenants who were not so notified and did not provide protection.
Deck Repairs, Insulation Replacement and Unforeseen Conditions. Any work required to replace rotten, missing or deteriorated, rusted or crumbling decking shall be done on a labor and material or unit price basis as an extra unless specifically included in the scope of work. When re-roofing over an existing roof, replacement of visible wet or deteriorated insulation shall be an extra or billed at unit prices unless otherwise stated on the face of this proposal. Unforeseen conditions that may affect the work will be reported to Owner and authorization requested prior to permanent repairs being performed.
Damages and Delays. Trusted Roofing will not be responsible for damage done to Trusted Roofing’s work by others, including damage to temporary tie-ins. Any repairing of the same by Trusted Roofing will be charged as an extra. Trusted Roofing shall not be liable for liquidated or delay damages due to a delay in completion of the Project unless the delay was caused by Trusted Roofing. Trusted Roofing shall not be responsible for loss, damage or delay caused by circumstances beyond its reasonable control, including but not limited to acts of God, accidents, snow, fire, weather, vandalism, regulation, strikes, jurisdictional disputes, failure or delay of transportation, shortage of or inability to obtain materials, equipment or labor. In the event of these occurrences, Trusted Roofing’s time for performance under this proposal shall be extended.
Limitation of Liability. Trusted Roofing shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of use, loss of profits, or business interruption, arising out of the performance of the work, regardless of the cause.
Limitation of Liability – Inspections. Trusted Roofing conducts inspections of Customer’s roof and issues inspection reports as a courtesy to Customer and at a nominal fee. Customer and Trusted Roofing agree that Trusted Roofing does not warrant or guarantee that the inspection will discover every potential source of roof failure or leak. Trusted Roofing also does not warrant or guarantee that the inspection will cause the roof to last for the full life of the manufacturer’s warranty or as long as noted in the inspection report. Should the roof experience a leak or failure that Customer alleges Trusted Roofing should have discovered during the inspection, Customer and Trusted Roofing agree that Trusted Roofing’s maximum liability arising out of the alleged missed failure will be Trusted Roofing’s fee for the inspection. Customer’s exclusive remedy against Trusted Roofing, its owners, agents, and employees for any claimed failure or leak that Customer alleges Trusted Roofing did not discover is to claim for return of Trusted Roofing’s fee for the inspection and report. Customer and Trusted Roofing agree that Trusted Roofing is not liable for any consequential damages arising out of any claimed roof failure or leak that Trusted Roofing did not discover during the inspection or note on Trusted Roofing’s inspection report.
Roof Projections. Trusted Roofing will flash roof projections that are in place prior to installation of roofing or shown on the architectural plans provided to Trusted Roofing. Penetrations not shown on the plans provided to Trusted Roofing prior to submittal of this proposal or required after installation of roofing shall be considered an order for extra work, and Trusted Roofing shall be compensated at its customary time and material rates for performing such additional work.
Wind Loads or Uplift Pressures. Design Professional is responsible to design the work to be in compliance with applicable codes and regulations and to specify or show the work that is to be performed. Trusted Roofing is not responsible for design, including calculation or verification of wind-load design. To the extent minimum wind loads or uplift pressures are required, Trusted Roofing’s bid is based solely on manufacturer’s printed test results. Trusted Roofing itself makes no representation regarding wind uplift capacity and assumes no liability for wind uplift.
Tolerances. All labor and materials shall be furnished in accordance with normal industry standards and industry tolerances for uniformity, color, variation, thickness, size, weight, finish and texture. Specified quantities are intended to represent an average over the entire roof area.
Fumes and Emissions. Customer acknowledges that odors and emissions from roofing products will be released as part of the roofing operations to be performed by Trusted Roofing. Customer shall be responsible for interior air quality, including controlling mechanical equipment, HVAC units, intake vents, wall vents, windows, doors and other openings to prevent fumes and odors from entering the building. Customer is aware that roofing products emit fumes, vapors and odors during the application process. Some people are more sensitive to these emissions than others. Customer shall hold Trusted Roofing harmless from claims from third parties relating to fumes and odors that are emitted during the normal roofing process.
Cost Escalation. The imposition of tariffs on construction projects is presently unknown. Steel products, asphalt, isocyanurate, lumber, aluminum and other roofing products are sometimes subject to unusual price volatility due to conditions that are beyond the control of Trusted Roofing. If a tariff is imposed on materials to be used on the project or there is a substantial increase in these or other roofing products or equipment between the date of this proposal and the time when the work is performed, the amount of the contract shall be increased to reflect the additional cost to Trusted Roofing, upon submittal of written documentation and advance notice to Owner.
Material Substitution and Delays. In the event that any specified material or equipment becomes unavailable either temporarily or permanently after the contract is executed, Trusted Roofing may need to provide an “equal” substitute. Any substitution will not affect the overall performance or warranty of the project. Additionally, material delays may cause an overall project delay. In the event of temporary material unavailability, the contract time shall be extended to reflect the duration of time that the contractor is delayed by the unavailability. To the extent an available substitute is provided by Contractor under this provision, any increase in the cost between the originally specified material and equipment and the substitute shall be paid by the Owner to the Contractor, upon prior approval.
Backcharges. No backcharges or claims for payment of services rendered or materials and equipment furnished by Customer to Trusted Roofing shall be valid unless previously authorized in writing by Trusted Roofing and unless written notice is given to Trusted Roofing within five (5) days of the event, act or omission that is the basis of the backcharge.
Roof Top Safety. Owner warrants there will be no live power lines on or near the roof servicing the building where Trusted Roofing will be working and that Owner will turn off any such power supplies to avoid an electrocution risk to Trusted Roofing employees. Trusted Roofing’s price is based upon there not being electrical conduit, cables, wires or other materials embedded within the roof assembly or attached directly to the underside or topside of the roof deck upon which Trusted Roofing will be installing the new roof. Owner will indemnify Trusted Roofing from personal injury and other claims and expenses if Owner fails to turn-off power so as to avoid injury to Trusted Roofing personnel or resulting from the presence of electrical conduit and live electrical power. Trusted Roofing is not responsible for costs of repair or damages, including disruption of service, resulting from damage to undisclosed or concealed electrical or other utility lines. Owner shall shut down roof located electronic equipment that emits or receives radio frequency waves while roofing contractor is to be working on the roof so that roofing personnel will not be subject to radio frequency waves or electromagnetic radiation while working on the roof and shall indemnify and hold Trusted Roofing and its personnel harmless from any personal injury claims resulting from a failure by Owner to do so. Trusted Roofing is not responsible for the safety of persons on the roof other than its own employees. Owner and general contractor agree to indemnify and hold Trusted Roofing harmless, including attorney’s fees, from claims for personal injury by persons or entities whom owner or general contractor have allowed or authorized to be on the roof.
Trusted Roofing will perform all work in accordance with OSHA standards. If Customer requires safety measures, equipment, or procedures in excess of OSHA requirements, such measures shall be deemed a change in the work, entitling Trusted Roofing to an equitable adjustment in contract price and time.
Site Conditions. Trusted Roofing shall be provided with direct access to the work site for the passage of trucks and materials and direct access to the roof. Trusted Roofing shall not be required to begin work until underlying areas are ready and acceptable to receive Trusted Roofing’s work and sufficient areas of roof deck are clear and available and free from snow, water or debris to allow for continuous full operation. If Trusted Roofing is required to perform its work out of sequence, to undertake multiple mobilization and demobilization, or to work around obstructions or equipment that were not shown on the original plans, Trusted Roofing shall be entitled to additional compensation and time commensurate with the additional costs and time expended by Trusted Roofing. The raising, disconnection, re-connection or relocation of any mechanical equipment on the roof that may be necessary for Trusted Roofing to perform the roofing work shall be performed by others or treated as an extra.
Warranty. New roofing and re-roofing work will be warranted by Trusted Roofing in accordance with its standard warranty, which is made a part of this proposal and contract and incorporated by reference. A facsimile of Trusted Roofing’s standard warranty is attached or, if not, will be furnished upon request. Trusted Roofing SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. The acceptance of this proposal by the Customer signifies his agreement that this warranty shall be and is the exclusive remedy against Trusted Roofing. A manufacturer’s warranty shall be furnished to Customer if a manufacturer’s warranty is called for on the face of this proposal. It is expressly agreed that in the event of alleged defects in the materials furnished pursuant to this contract, Customer shall have recourse only against the manufacturer of such material.
Existing Conditions. Trusted Roofing is not responsible for leakage through the existing roof or other portions of the building that have not yet been reroofed by Trusted Roofing. Trusted Roofing is not responsible for satellite dish recalibration unless specifically stated in the scope of work.
Mold. Trusted Roofing and Owner are committed to acting promptly so that roof leaks are not a source of potential interior mold growth. Owner will make periodic inspections for signs of water intrusion and act promptly including prompt notice to Trusted Roofing if Owner believes there are roof leaks, to correct the condition. Upon receiving notice, Trusted Roofing will make roof repairs. Owner is responsible for monitoring any leak areas and for indoor air quality. Trusted Roofing is not responsible for mold or indoor air quality. Owner shall hold harmless and indemnify Trusted Roofing from claims due to indoor air quality and resulting from a failure by Owner to maintain the building in a manner to avoid growth of mold.
Material References. Trusted Roofing is not responsible for the actual verification of technical specifications of product manufacturers; i.e., R-value or ASTM or UL compliance, but rather the materials used are represented as such by the material manufacturer.
Oil-canning. Metal roofing and especially lengthy flat-span sheet-metal panels often will exhibit waviness, commonly referred to as “oil-canning.” The degree of oil-canning and the appearance of the panels will vary depending on factors such as the length and color of the panels, alloy, gauge, galvanizing process, substrate condition, and exposure to sunlight. Oil-canning pertains to aesthetics and not the performance of the panels. The type of metal roofing panels specified can affect the degree of oil-canning. Trusted Roofing is not responsible for oil-canning or aesthetics. Oil-canning shall not be grounds to withhold payment or reject panels of the type specified.
Working Hours. This proposal is based upon the performance of all work during Trusted Roofing’s regular work hours. Extra charges will be made for overtime and all premium time if required by Customer.
Dispute Resolution. If a dispute shall arise between Trusted Roofing and Customer with respect to any matters or questions arising out of or relating to this Agreement or the breach thereof, Trusted Roofing and Customer will seek to mediate the dispute. If mediation is not successful, arbitration shall be conducted in accordance with the Construction Industry Arbitration Rules of the American Arbitration Association unless the parties mutually agree otherwise. This Agreement to arbitrate shall be specifically enforceable under the prevailing arbitration law. The award rendered by the arbitrators shall be final, and judgment may be entered upon it in any Court having jurisdiction thereof. Any legal claim against Trusted Roofing alleging any breach of this contract or negligence by Trusted Roofing must be initiated no later than two (2) years after Trusted Roofing performed the roofing installation covered by this contract. Collection matters may be processed through litigation or arbitration at the discretion of Trusted Roofing.
Media Release and Usage Rights. Customer hereby grants permission to Trusted Roofing to take photographs and video footage of the roof and property which is the subject of this contract during and upon completion of Trusted Roofing’s work and use any photographs and/or videos taken of the roof image or property, including any of the Customer’s brand logos or trademarks, for use in the Company’s social media content, website, and advertising materials. Customer hereby grants to Trusted Roofing a perpetual right and royalty-free license to take and use such images of the roofing work and the property (including any such images which may contain Customer’s identifying information, trademark, logo, signage, business name, designs, copyrights, or other intellectual property or derivative works thereof) in advertising, trade, or for the commercial benefit Trusted Roofing.